Ashley HomeStore in Wilmington, DE Closed now

Reviews about Ashley HomeStore

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  June 06, 2020, by Jessica Faragher
  Please read all the way through. The first part was my initial review of the sales experience. The update is a true telling of Ashley Home Store. Ask for Jim!! Jim was an excellent and personable on-the-floor salesman. He gave us our space and at the same time kept us very well informed on our purchases. He was very laid back, not pushy at all. Darryl was very polite as he put through our paperwork and handled the financial end. Our delivery is promised in 3-4 weeks from today. I will update my review if it takes longer than that. UPDATE: While the sales people in store were very helpful, 4 weeks later, our dining table arrived damaged and so did an end table. Our couches have been great though. Back to the tables... We immediately refused the end table. A piece of wood was chipped off of the side. When the warehouse received it they said there was nothing wrong with the table and that it may have been missing some stain or been made purposely that way to add to a pleasing rustic asthetic. This was not the case, there was a wood chip hanging off the end table. The stain had only been missing from that spot because a missing chunk of wood had revealed the unstained wood underneath. Lies. Lies. Lies. We had no table and we were hosting relatives and overseas visitors for the next month and a half over the Christmas and New Year season. We signed for the damaged table under a voice recorded agreement/guarantee with the Delivery manager that Ashley Home Store would replace or repair the table, whichever we chose. I was told Ashley was sending out a repair man to assess the table so we could go forward. When they eventually did send someone out, he got out his tool bag and started laying out stuff to fix the table. I told him to stop. I told him that I was told he was coming out to assess the table, not fix it. I said I didn't want him to repair the deep 8 inch scratch. I said I wanted a refund (the goods taken back) or a replacement with coverage if that was not possible. He was very aggravated about the miscommunication that had happened. We are still waiting for resolution on this problem. I do not understand how the table could be scratched so easily. It was not like the floor model in the store, whose table top was very durable. It seemed as if they skipped the finishing process that would have protected the table top. Also, the dining chairs have had three screws fall out of them, not from misuse, just from them sitting there. The repair man said he could put in bigger screws. That does not put my mind at ease at all. The products are defective and perhaps dangerous. Such poor quality!! We made the purchase Black Friday weekend 2017, it is now Feb 21, 2018 and these issues still have not been resolved. I have waited this long to update my review in good faith that the company would do the right thing and take back the faulty goods with a full refund, or at least replace with new goods that aren't damaged or faulty. I also expect free coverage on the goods given the low quality and the almost certain need for repair in the future. In summary, do not purchase from Ashley Home Store. It is a dishonest company with faulty, cheap furniture. I just wish there were an option for posting an audio file so you could hear the promised resolution BEFORE I signed for the table. Pictures below. -2 out of three screws that randomly fell out of the chairs -Scratch on dining table with standard tissue box added for size. Picture does not do the scratch justice. Poor resolution on my phone. Even with poor resolution, you can see how long it is.